Refund policy
Return, Refund, Cancellation & Exchange Policy
PawCare Studios
Last Updated: July 28, 2026
Introduction
PawCare Studios (snout-paw-2.myshopify.com) works with international suppliers to bring you our products. Because of how these orders are processed and shipped internationally, please review this policy carefully before purchasing. By placing an order with us, you agree to the terms below.
1. Returns
We do not accept returns for reasons such as change of mind, ordering the wrong item, or no longer wanting a product. Because our items ship directly from international suppliers with no central warehouse, physical returns are not practical and are not accepted.
Returns are only considered when an item arrives damaged, defective, or significantly different from its description. In these cases:
• Contact us within 7 days of delivery at john.khayatmostaffingservices@gmail.com
• Include your order number, a description of the issue, and clear photos or video of the item and its packaging
• You will not be asked to ship the item back to us or our supplier
• Approval is at the sole discretion of PawCare Studios, based on the evidence provided
For hygiene and safety reasons, grooming tools (such as nail clippers and deshedding brushes) that show any sign of use are not eligible for return, replacement, or refund under any circumstance.
2. Refunds
Refunds are considered, at our discretion, only in these situations:
• An item arrives damaged, defective, or materially different from what was ordered, as verified under Section 1
• An order is confirmed lost in transit after the maximum estimated delivery window (Section 5) has passed
• An order is successfully cancelled under Section 3
Approved refunds are issued to the original payment method and typically take 5–10 business days to appear, depending on your bank or card issuer; we’re not responsible for delays on their end. We do not issue refunds for delays caused by customs processing, local carriers, weather, or other circumstances outside our control, though we’re glad to help you track an order.
3. Cancellations
Order cancellations may be requested within 24 hours of purchase, and only if the order has not yet been forwarded to our supplier for processing. Once an order has been submitted to our supplier, it cannot be cancelled, changed, or recalled, as fulfillment begins immediately on their end.
To request a cancellation, email john.khayatmostaffingservices@gmail.com as soon as possible with your order number.
4. Exchanges
We do not offer exchanges for reasons such as wanting a different size, color, or style. If you’d like a different product, please place a new order for it.
For items that arrive damaged, defective, or significantly different from their description (as outlined in Section 1), we may offer a replacement of the same item instead of a refund, at our discretion. You will not be asked to return the original item in order to receive a replacement.
5. Shipping & Delivery Expectations
Please allow 1–3 business days for order processing and 15–30 business days for delivery, as products ship directly from our overseas suppliers. These are estimates only. PawCare Studios does not guarantee specific delivery dates and is not liable for delays caused by customs, carriers, weather, or other events outside our control.
6. Statutory Rights
Nothing in this policy is intended to limit any mandatory return, refund, or warranty right that applies to you under the laws of your country or state, where such rights cannot be waived by store policy.
7. Changes to This Policy
We may update this policy at any time. Changes take effect once posted on this page.
8. Contact Us
Questions about a return, refund, or cancellation? Reach out:
PawCare Studios
Email: john.khayatmostaffingservices@gmail.com
Website: https://snout-paw-2.myshopify.com